Private Healthcare Summit 2018 | Summit

QE II Centre, Broad Sanctuary, Westminster, London, SW1P 3EE

18 Jun 2018

08:30 - 17:30

Compass Executives are delighted to be attending the Private Healthcare Summit 2018 taking place on Monday 18th June at the QEII Centre, Westminster. Senior Associate at Compass Executives, Ben Westcott, and Divisional Manager from the General Health team of Compass Associates, Stuart Cousins, will be representing the respective organisations.

Now in its fifth year, the Summit has a packed agenda with leading industry figures as keynote speakers:

08:15	Registration and refreshments
09:00	OPENING OF SUMMIT Welcome and introduction Keith Pollard \| Conference Chair \| Executive Chairman \| LaingBuisson David Hare \| Chief Executive \| NHS Partners Network
Session 1: Setting the scene
09:30	Doom and gloom…or light at the end of the tunnel? Andrew Jones \| CEO \| Ramsay Healthcare
09:50	The consumerisation of private healthcare Fleur Hicks \| Managing Director \| onefourzero / GK Strategy
10:10	Is private healthcare marketing truly customer oriented? Ed Hudson \| Managing Director \| Create Health
10:30	Discussion
10:50	COFFEE BREAK
Session 2: Exceeding patient expectations
11:20	Managing online reputation to exceed patient expectations Anthony Gaskell \| Director \| Reputation.com
11:40	Mapping the patient journey Helen Watson \| Managing Director \| Oglivy HealthWorld
12:00	Delivering a service to match customer expectations Dale Smith \| Creative Director \| Bridge Training & Events
12:20	Competitive advantage from exceptional customer experience Keith Rowland \| Director \| Medical Marketing Centre
12:40	LUNCH
Session 3: Patient safety in the private healthcare sector
13:40	Patient safety in the private sector: what needs to change Neil Haughton \| President Elect \| Independent Doctors’ Federation Cliff Bucknall \| Chief Medical Officer \| HCA Healthcare Alison Dickinson \| Chief Nursing Officer (CNO) \| Spire Healthcare Carol Kefford \| Clinical Director and Chief Nurse \| Nuffield Health Will Marshall \| Partner \| DWF
14:10	Panel discussion \| audience Q & A
15:00	TEA BREAK
Session 4: Health insurance… how do we give customers and consumers what they want
15:30	How can we better meet the needs and wants of health insurance consumers and customers Martin Docherty \| Clinical Governance Manager \| Aviva Health UK Mark Southern \| Commercial Director \| Western Provident Association Greg Levine \| Sales and Distribution Director \| Vitality Health Stuart Scullion \| Executive Chairman \| Association of Medical Insurers and Intermediaries (AMII) James Sherwood \| Director of Health and Benefits Management \| Bupa UK
16:00	Panel discussion \| audience Q & A
16:50	Closing comments
Parallel Session 1: The self-pay customer Chaired by Michael Barker \| Founder \| Saffron Steer
11:20	The self-pay customer… needs, wants and expectations Richard Gregory \| Director of Market Engagement \| BMI Healthcare
11:40	Attracting the self-pay consumer Annabelle Neame \| CEO \| Lexihealth
12:00	UK self-pay market overview….insights and opportunities Liz Heath \| Consultant \| LaingBuisson
12:20	Improving perceptions of foodservice to stand out in the private healthcare market Kevin Hall \| Marketing Director Healthcare and Education \| Compass Group UK & Ireland
12:40	LUNCH
Parallel Session 2: GDPR… Implications for the private healthcare sector
13:40	Practical tips when updating contracts to ensure GDPR compliance Charlotte Harpin \| Associate \| Browne Jacobson The role of the DPO in promoting a culture of compliance Richard Holland \| DPO \| 4Ways Diagnostics
14:40	Discussion
15.00	TEA BREAK
Parallel Session 3: Working with the NHS Chaired by Stephen Collier \| Non-Executive Director, Chair of Workforce \| St George’s University Hospitals
15:30	Possibilities and pitfalls of partnering with the NHS David Hare \| Chief Executive \| NHS Partners Network
15:50	Working together… improving the NHS/private sector relationship
16:10	The future of Private Patients Units within the NHS Philip Housden \| Founder \| Housden Group
16:30	Discussion

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