Private Healthcare Summit 2018 | Summit

QE II Centre, Broad Sanctuary, Westminster, London, SW1P 3EE
18 Jun 2018
08:30 - 17:30

Compass Executives are delighted to be attending the Private Healthcare Summit 2018 taking place on Monday 18th June at the QEII Centre, Westminster. Senior Associate at Compass Executives, Ben Westcott, and Divisional Manager from the General Health team of Compass Associates, Stuart Cousins, will be representing the respective organisations.

Now in its fifth year, the Summit has a packed agenda with leading industry figures as keynote speakers:

08:15 Registration and refreshments
Welcome and introduction
Keith Pollard | Conference Chair | Executive Chairman | LaingBuisson
David Hare | Chief Executive | NHS Partners Network
Session 1: Setting the scene
09:30 Doom and gloom…or light at the end of the tunnel?
Andrew Jones | CEO | Ramsay Healthcare
09:50 The consumerisation of private healthcare
Fleur Hicks | Managing Director | onefourzero / GK Strategy
10:10 Is private healthcare marketing truly customer oriented?
Ed Hudson | Managing Director | Create Health
10:30 Discussion
Session 2: Exceeding patient expectations
11:20 Managing online reputation to exceed patient expectations
Anthony Gaskell | Director |
11:40 Mapping the patient journey
Helen Watson | Managing Director | Oglivy HealthWorld
12:00 Delivering a service to match customer expectations
Dale Smith | Creative Director | Bridge Training & Events
12:20 Competitive advantage from exceptional customer experience
Keith Rowland | Director | Medical Marketing Centre
12:40 LUNCH
Session 3: Patient safety in the private healthcare sector
13:40 Patient safety in the private sector: what needs to change
Neil Haughton | President Elect | Independent Doctors’ Federation
Cliff Bucknall | Chief Medical Officer | HCA Healthcare
Alison Dickinson | Chief Nursing Officer (CNO) | Spire Healthcare
Carol Kefford | Clinical Director and Chief Nurse | Nuffield Health
Will Marshall | Partner | DWF
14:10 Panel discussion | audience Q & A
Session 4: Health insurance… how do we give customers and consumers what they want
15:30 How can we better meet the needs and wants of health insurance consumers and customers
Martin Docherty | Clinical Governance Manager | Aviva Health UK
Mark Southern | Commercial Director | Western Provident Association
Greg Levine | Sales and Distribution Director | Vitality Health
Stuart Scullion | Executive Chairman | Association of Medical Insurers and Intermediaries (AMII)
James Sherwood | Director of Health and Benefits Management | Bupa UK
16:00 Panel discussion | audience Q & A
16:50 Closing comments
Parallel Session 1: The self-pay customer

Chaired by Michael Barker | Founder | Saffron Steer

11:20 The self-pay customer… needs, wants and expectations 
Richard Gregory | Director of Market Engagement | BMI Healthcare
11:40 Attracting the self-pay consumer
Annabelle Neame | CEO | Lexihealth
12:00 UK self-pay market overview….insights and opportunities
Liz Heath | Consultant | LaingBuisson
12:20 Improving perceptions of foodservice to stand out in the private healthcare market
Kevin Hall | Marketing Director Healthcare and Education | Compass Group UK & Ireland
12:40 LUNCH
Parallel Session 2: GDPR… Implications for the private healthcare sector
13:40 Practical tips when updating contracts to ensure GDPR compliance
Charlotte Harpin | Associate | Browne Jacobson
The role of the DPO in promoting a culture of compliance
Richard Holland | DPO | 4Ways Diagnostics
14:40 Discussion
Parallel Session 3: Working with the NHS

Chaired by Stephen Collier | Non-Executive Director, Chair of Workforce | St George’s University Hospitals

15:30 Possibilities and pitfalls of partnering with the NHS
David Hare | Chief Executive | NHS Partners Network
15:50 Working together… improving the NHS/private sector relationship
16:10 The future of Private Patients Units within the NHS
Philip Housden | Founder | Housden Group
16:30 Discussion