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Private Healthcare Summit 2018 | Summit
Compass Executives are delighted to be attending the Private Healthcare Summit 2018 taking place on Monday 18th June at the QEII Centre, Westminster. Senior Associate at Compass Executives, Ben Westcott, and Divisional Manager from the General Health team of Compass Associates, Stuart Cousins, will be representing the respective organisations.
Now in its fifth year, the Summit has a packed agenda with leading industry figures as keynote speakers:
08:15 | Registration and refreshments |
09:00 | OPENING OF SUMMIT Welcome and introduction Keith Pollard | Conference Chair | Executive Chairman | LaingBuisson David Hare | Chief Executive | NHS Partners Network |
Session 1: Setting the scene | |
09:30 | Doom and gloom…or light at the end of the tunnel? Andrew Jones | CEO | Ramsay Healthcare |
09:50 | The consumerisation of private healthcare Fleur Hicks | Managing Director | onefourzero / GK Strategy |
10:10 | Is private healthcare marketing truly customer oriented? Ed Hudson | Managing Director | Create Health |
10:30 | Discussion |
10:50 | COFFEE BREAK |
Session 2: Exceeding patient expectations | |
11:20 | Managing online reputation to exceed patient expectations Anthony Gaskell | Director | Reputation.com |
11:40 | Mapping the patient journey Helen Watson | Managing Director | Oglivy HealthWorld |
12:00 | Delivering a service to match customer expectations Dale Smith | Creative Director | Bridge Training & Events |
12:20 | Competitive advantage from exceptional customer experience Keith Rowland | Director | Medical Marketing Centre |
12:40 | LUNCH |
Session 3: Patient safety in the private healthcare sector | |
13:40 | Patient safety in the private sector: what needs to change Neil Haughton | President Elect | Independent Doctors’ Federation Cliff Bucknall | Chief Medical Officer | HCA Healthcare Alison Dickinson | Chief Nursing Officer (CNO) | Spire Healthcare Carol Kefford | Clinical Director and Chief Nurse | Nuffield Health Will Marshall | Partner | DWF |
14:10 | Panel discussion | audience Q & A |
15:00 | TEA BREAK |
Session 4: Health insurance… how do we give customers and consumers what they want | |
15:30 | How can we better meet the needs and wants of health insurance consumers and customers Martin Docherty | Clinical Governance Manager | Aviva Health UK Mark Southern | Commercial Director | Western Provident Association Greg Levine | Sales and Distribution Director | Vitality Health Stuart Scullion | Executive Chairman | Association of Medical Insurers and Intermediaries (AMII) James Sherwood | Director of Health and Benefits Management | Bupa UK |
16:00 | Panel discussion | audience Q & A |
16:50 | Closing comments |
Parallel Session 1: The self-pay customer
Chaired by Michael Barker | Founder | Saffron Steer |
|
11:20 | The self-pay customer… needs, wants and expectations Richard Gregory | Director of Market Engagement | BMI Healthcare |
11:40 | Attracting the self-pay consumer Annabelle Neame | CEO | Lexihealth |
12:00 | UK self-pay market overview….insights and opportunities Liz Heath | Consultant | LaingBuisson |
12:20 | Improving perceptions of foodservice to stand out in the private healthcare market Kevin Hall | Marketing Director Healthcare and Education | Compass Group UK & Ireland |
12:40 | LUNCH |
Parallel Session 2: GDPR… Implications for the private healthcare sector | |
13:40 | Practical tips when updating contracts to ensure GDPR compliance Charlotte Harpin | Associate | Browne Jacobson The role of the DPO in promoting a culture of compliance Richard Holland | DPO | 4Ways Diagnostics |
14:40 | Discussion |
15.00 | TEA BREAK |
Parallel Session 3: Working with the NHS
Chaired by Stephen Collier | Non-Executive Director, Chair of Workforce | St George’s University Hospitals |
|
15:30 | Possibilities and pitfalls of partnering with the NHS David Hare | Chief Executive | NHS Partners Network |
15:50 | Working together… improving the NHS/private sector relationship |
16:10 | The future of Private Patients Units within the NHS Philip Housden | Founder | Housden Group |
16:30 | Discussion |